Privacy Policy
Who we are:
1.1 Who we are
We are Corrigenda Group Limited, a Facilities Services provider based in England. If you need it, our company number is 03920337 and our registered office is at Unit 3 Mitchell Close, Segensworth East, Fareham, Hampshire, PO15 5SE. All references in this policy to “Corrigenda Group Limited”, “Corrigenda”, “our”, “us” or “we” refer to Corrigenda Limited, or our group companies including our companies operating under the Corrigenda and Churches brand names and suppliers which provide services to us, as appropriate.
If you require any additional information relating to Corrigenda Group Limited, including any subsidiary company please contact the Company Secretary at Corrigenda Group Limited.
All references in this policy to “our website”, are a reference to the website owned by Corrigenda Group Limited at www.corrigenda.co.uk
1.2 Our values and what this policy is for:
We value your privacy and want to be accountable and fair to you as well as transparent with you in the way that we collect and use your personal information. We also want you to know your rights in relation to your information.
In line with these values, this privacy policy tells you what to expect when we collect and use personal information about you. We have tried to make it easy for you to navigate so you can find the information that is most relevant to you and our relationship with you. We are always looking to improve the information we provide to our customers and contacts so if you have any feedback on this privacy policy please email sales@corrigenda.co.uk
1.3 Who this policy applies to:
This policy applies to:
Visitors to our website; Customers (including our clients and their visitors); Prospective customers (who we send marketing communications to); People who contact us with enquiries; and Our suppliers and employees of our suppliers. Depending on our relationship, we will collect and use your information in different ways.
1.4 What this policy contains:
This privacy policy describes the following important topics relating to your information
How we obtain your personal information; Collection of your personal information and how we use it; Our legal basis for using your personal information;
How and why we share your personal information; How long we store your personal information; Your rights; Marketing; Where we may transfer your personal information; Risks and how we keep your personal information secure; Links to other websites; Changes to this privacy policy; and Further questions and how to make a complaint
1.5 Your rights to object:
You have various rights in respect of our use of your personal information. Two of the fundamental rights to be aware of are that you may:
ask us to stop using your personal information for direct marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our, or another person’s, legitimate interest.
1.6 What you need to do and your confirmation to us:
Please read this privacy policy carefully to understand how we handle your personal information. By engaging with us in the ways set out in this privacy policy, you confirm that you have read and understood the entirety of this privacy policy, as it applies to you.
2.1 How we obtain your personal information:
You may provide us with your personal information voluntarily. However, we may also receive information about you from third parties such as marketing agencies, market research companies, our suppliers, contractors and consultants at our sites, group companies, public websites and public agencies, which we refer to as “third-party sources” or “suppliers” throughout this policy.
You may give us personal information about yourself by using the online forms provided on our website, completing forms for or a project or for our other facilities and associated services, setting up an account with us, signing-in at one of our offices, or by contacting us by phone, email or other means. This includes, for example, where you provide your personal information to us in order to receive information or services from us. If you are a supplier, you may also give us personal information about you when you are offering or providing services to us.
2.2 Collection of your personal information and how we use it:
Please go to the section or sections below that best describes our relationship with you to find out the information that we collect about you and how we use this information. We refer to this as “personal information” throughout this policy.
Visitors to our website
3.1 What personal information we collect about you
We, or third parties on our behalf, may collect and use any of the following information about you:
your name; your postal address; your email address; your telephone number; information provided when you correspond with us; any updates to the information provided to us; personal information we collect about you or that we obtain from our third-party sources; the following information created and recorded automatically when you visit our website:
Technical information.
This includes:
the Internet protocol (IP) address used to connect your computer to the internet address; the website address and country from which you access information; the files requested; browser type and version; browser plug-in types and versions; operating system; and platform.
We use this personal information to administer our website, to measure the efficiency of our systems and to undertake an analysis on the locations from which people access our web pages; Information about your visit and your behaviour on our website (for example, the pages that you click on). This may include the website you visit before and after visiting our website (including date and time), time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads; and
3.2 How we use your personal information:
We will collect, use and store the personal information listed above for the following reasons: to allow you to access and use our website; to receive enquiries from you through the website about our services and for improvement and maintenance of our website and to provide technical support for our website; to ensure the security of our website; to recognise you when you return to our website, to store information about your preferences, and to allow us to customise the website according to your individual interests; and to evaluate your visit to the website and prepare reports or compile statistics to understand the type of people who use our website, how they use our website and to make our website more intuitive. Such details will be anonymised as far as reasonably possible and you will not be identifiable from the information collected.
A word about cookies
Some pages on our website use cookies, which are small files placed on your internet browser when you visit our website. We use cookies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences.
Where we use cookies on our website, you may block these at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website or to use all the functionality provided through our website. For detailed information on the cookies we use and the purposes for which we use them, please refer to our cookies policy here XXX
3.3 Customers
What personal information we collect about you
We, or third parties on our behalf, may collect and use any of the following information about you:
your name; your postal address; your email address; your telephone number; your gender; your vehicle registration number; information provided when you correspond with us; any updates to information provided to us; information about the utilities you use; information about the facilities services we provide to you: information needed to provide the services to you (including information on joining forms, order details, order history and payment details); customer services information; customer relationship management and marketing information; health and safety information, including any accidents you/us have at one of our/your sites; CCTV recordings; information you provide to help us provide you with improved services, for example if we ask you to fill in a survey or questionnaire.
3.4 How we use your personal information
We will collect, use and store the personal information listed above for the following reasons:
to provide you with our facilities associated services; to deal with any enquiries or issues you have about our services that you request from; to provide support for any faults in our technology; to provide support for any faults or maintenance required within a building; to send you certain communications (including by email or post) about our services such as service announcements and administrative messages (for example, setting out changes to our terms and conditions and keeping you informed about our fees and charges); to ensure your safety and security and that of others, including the use of CCTV; quality assurance of our services; to carry out statistical analysis and market research on people who may be interested in our services; and if you have consented or, otherwise, if it is in our legitimate interests, for business development and marketing purposes, to contact you (including by email or post) with information about our services which either you request, or which we feel will be of interest to you (including newsletters).
Source of personal information.
We may receive some of your personal information from third parties, such as your suppliers, collegues or customers. We may also receive information about you from the local council if you have an emergency at one of their offices.
Information we need to provide services to you
We need certain types of personal information so that we can provide services to you and perform contractual and other legal obligations that we have to you. If you do not provide us with such personal information, or if you ask us to delete it, you may no longer be able to access all our services
3.5 How long we store your personal information
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
3.6 Your rights
You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at: sales@corrigenda.co.uk at any time. You have the following rights:
Right of access
You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation whether your personal information is being used by us; details about how and why it is being used; and details of what safeguards are in place if we transfer your information outside of the European Economic Area (“EEA”).
Right to update your information.
You have a right to request an update to any of your personal information which is out of date or incorrect.
Right delete your information
You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances. We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort.
Right to restrict the use of your information
You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances.
We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort.
Right to stop marketing
You have a right to ask us to stop using your personal information for direct marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
Right to data portability
You have a right to ask us to provide your personal information to a third party provider of services.
This right only applies where we use your personal information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.
Right to object
You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person’s legitimate interest. We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period allowed by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example, if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.
If an exception applies, we will tell you this when responding to your request. We may request you provide us with the information necessary to confirm your identity before responding to any request you make.
Marketing
We may collect and use your personal information for undertaking marketing by email telephone and post.
We may send you certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interests to do so for marketing and business development purposes.
However, we will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal information to any third party for such marketing.
If you wish to stop receiving marketing communications, you can contact us by email at sales@corrigenda.co.uk
6.7 Where we may transfer your personal information
Your personal information may be used, stored and/or accessed by staff operating outside the EEA working for us, other members of our group or suppliers.
If we provide any personal information about you to any such non-EEA members of our group or suppliers, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this privacy policy. These measures may include the following permitted in Articles 45 and 46 of the General Data Protection Regulation: in the case of US-based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield (see further www.privacyshield.gov/welcome; or in the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
Further details on the steps we take to protect your personal information, in these cases are available from us on request by contacting us by email at info@corrigenda.co.uk at any time.
6.8 Risks and how we keep your personal information secure
The main risk of our processing of your personal information is if it is lost, stolen or misused. This could lead to your personal information being in the hands of someone else who may use it fraudulently or make public information that you would prefer to keep private.
For this reason, Corrigenda is committed to protecting your personal information from loss, theft and misuse. We take all reasonable precautions to safeguard the confidentiality of your personal information, including through use of appropriate organisational and technical measures including but not exclusive of staff training, lockable storage, shredding facilities, encrypted laptops and PCs, all G-suite accounts have extra security in the form of two-step authentication and all PC’s & laptops have anti-virus software.
In the course of the provision of your personal information to us, your personal information may be transferred over the internet. Although we make every effort to protect the personal information which you provide to us, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information transmitted to our website and that any such transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to prevent unauthorised access to it.
Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
6.9 Links to other websites
Our website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of such third-party websites or any association with their operators.
This privacy policy only applies to the personal information that we collect or which we receive from third-party sources, and we cannot be responsible for personal information about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to these websites.
We do not endorse or otherwise accept any responsibility or liability for the content of such third party websites or third party terms and conditions or policies.
6.10 Changes to our privacy policy
We may update our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on our website and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to our privacy policy.
6.11 Further questions and how to make a complaint
If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact info@corrigenda.co.uk. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.
In accordance with Article 77 of the General Data Protection Regulation, you may also make a complaint to the Information Commissioner’s Office, or the data protection regulator in the country where you usually live or work, or where an alleged infringement of the General Data Protection Regulation has taken place. Alternatively, you may seek a remedy through the courts if you believe your rights have been breached.
