Resource Scheduler - Segensworth

Resource Scheduler
Location: Segensworth Salary: Competitive
Reporting to: Scheduling Supervisor

Job Summary
This role involves organising and priortising work schedules for engineers/sub-contractors and monitoring the progression of those works.
The resource scheduler will ensure that calls and queries are responded to within a timely manner and meet client SLAs and expectations.
The resource scheduler is the first point of call to resolve urgent issues/scenarios that may arise whilst remaining calm and professional.

Key Responsibilities Include
(but not limited to):

• Scheduling Reactive Maintenance tasks and Quoted works to be completed
• Monitoring and assigning urgent Reactive Maintenance tasks, ensuring that they are
attended to in line with Client SLAs and expectations
• Answering inbound calls and updating jobs on CAFM system
• Raising purchase orders for materials and subcontractors
• WIP management to ensure that reactive maintenance tasks are progressed and completed
in accordance with Client SLA’s
• Updating work in progress (WIP) reports on weekly basis to ensure these are kept up to date
for reporting to client
• Liaising with technical managers, client relationship managers and engineers to ensure that
Reactive Maintenance tasks are completed in accordance with Client SLAs
• Liaising with external contractors to attend site and get updates on work in progress
• Scheduling engineer resources in an efficient geographical method
• Ensuring that only appropriately qualified or experienced staff carry out services allocated to
them efficiently, safely and to standard
• Daily “housekeeping” of CAFM systems including checking for unassigned tasks, chasing up
late paperwork etc
• Any other tasks, within capabilities, as instructed by line manager

Knowledge, Experience and Skills:

Person Profile
• Excellent attention to detail
• Ability to prioritise and work under pressure
• Excellent problem solving and decision-making skills
• IT Literate with strong Microsoft Word, Excel skills and knowledge
• Ability to work as part of a small team and to be a” Team Player’ whilst demonstrating
initiative and ability to work independently
• Confident and professional telephone manner
• Excellent written and verbal communication skills
• Excellent listening and questioning skills