Electrical Technical Service Manager

Key Responsibilities Include
(but not limited to):

Operational
• Ensure that accurate cost estimates and quotations are provided in a timely fashion.
• Ensure that all work delivered by the team is completed on time, within budget, and to a safe and satisfactory standard.
• Carryout the duties of the company AP.
• Work closely with other managers throughout the business to ensure high client satisfaction levels are maintained.
• Manage labour and resource allocation and planning for reactive works ensuring SLAs are achieved.
• Undertake Supplier reviews, assist with the management and set up of new suppliers as required.
• Responsible for Subcontractor performance management
• Attend supplier meetings, operational site meetings and client meetings as required
• Undertake supplier inductions
• Review performance against SLA’s and KPI’s for discipline
• Undertake tools and equipment asset auditing
• As required to provide site assistance / site set ups
• Order materials and request purchase orders

Health and Safety
• Provide H&S leadership and compliance on all works
• Attend internal and external H&S meetings
• Support H&S training and toolbox talks for staff
• Support accreditation audits
• Carry out site visits to check on safety compliance on site and ensure any corrective action is taken
• Log near miss reports and undertake accident investigations
• Ensure risk / method statements are produced and are suitable and sufficient for tasks minimising risks to engineers and end users

People
• Undertake review meetings with direct reports and agree development areas and objectives
• Responsible for HR matters across the Technical Service area, and supporting any direct reports to manage their teams
• Identify potential areas for training to enhance capability
• Provide coaching and be a role model to the team
• Promote the company culture and ensure motivation of staff
• Ensure effective & efficient control of resource across the team
• Oversee and support the recruitment process for new engineers, in conjunction with the HR Team
• Oversee and take an active role in new joiner’s inductions
• Manage HR processes for the team such as holiday approvals, return to works, leavers process as well as any employee relations issues

Financial/Commercial
• Oversee purchase invoicing and manage any approvals and queries
• Oversee profitability of jobs undertaken to ensure Gross Profit targets are achieved
• Manage operational WIP – including open jobs not ready for invoicing
• Process timesheet approvals and checks
• Manage the team’s expenses
• Ensure purchase orders are raised in accordance with company policy

Knowledge, Experience and Skills:

Essential:
• Industry Standard Qualifications.
• Qualifications and experience working as an Electrical AP.
• Excellent written and verbal communication skills
• Experience in CDM and health & safety with the ability to create site specific RAMs.
• The ability to satisfy enhanced DBS checks that will be required for this role.
• Ability to prioritise and work under pressure
• Resilient and resourceful
• Personable, proactive, and able to build rapport at all levels.
• Able to offer solutions to problems that have been identified
• Sound knowledge of FM hard service delivery and customer satisfaction
• Commercial and financial awareness of Planned and reactive service contracts
• Excellent people management skills
• Good understanding of HR processes and procedures
• IT literate
• A full UK driving licence

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