Senior Contract Administrator - Portsmouth
FULL TIME – 40 hours per week – Permanent
Location: Based in our Portsmouth office working on the University of Portsmouth Contract
Benefits: Company performance bonus, company pension, employee assistance programme, BUPA Cashplan
Reporting to: Business Support Manager
The Role
Corrigenda are looking to appoint a passionate Senior Contract Administrator to support the successful running of the local maintenance contract. You will be responsible for the co-ordination and management of customer service requests and driving through efficiencies, whilst ensuring exceptional communication with our clients and internal team members, on the University of Portsmouth contract.
Key Responsibilities Include
(but not limited to):
• Ensure any client database systems are correctly updated with progress of jobs and
the information we are providing is accurate
• Manage aged jobs, communicating with the Management team to ensure all jobs are
in progress and updating the client frequently
• Build strong relationships with clients in relation to processes and administration for
their contracts
• Encourage effective communication between management, helpdesk staff and other
colleagues within the business
• Chase outstanding purchase orders from the client, providing updates to
the client and the Contract Management team
• Produce the monthly / quarterly client reports
• Ensure contract KPI and SLA’s are being met and identify any shortfalls to the
appropriate Contract Manager
• Proactively work with subcontractors to obtain updates and scheduled attendance
dates and ensure this is recorded accurately within the systems
• Raise requests from the client within the system and progress them appropriately
• Seek and respond to customer feedback
• Ensure helpdesk phone calls are being answered promptly
• Work closely with Business Support Manager to run performance stats for the
administration team and discuss improvement areas
• Be an escalation point for the helpdesk team with any administration/contract
related queries
• Act as a mentor to any apprentices within the administration team• Expected to offer suggestions for any noted process improvements and develop the
new procedures
• Be a systems super user – providing support and training to the team
• Establish high morale, passion and enthusiasm within the team including engineers
• Work with Business Support Manager to ensure the helpdesk team have cover at all
times and can function normally to cover periods of sickness and holiday
• General administrative duties
Knowledge, Experience and Skills
Knowledge, Experience and Skills
• Experience of service delivery with a high level of customer service focus
• Ability to communicate at all levels
• Flexible attitude and proactive nature, with the ability to prioritise workload
• Excellent written and verbal communication skills
• Able to work both independently and as part of a team
• Attention to detail
• Ability to use, and guide others on Microsoft operating systems, Microsoft Office
applications
• (Excel, Outlook, PowerPoint, Visio and Word)
Package:
• Competitive salary
• Discretionary company performance related annual bonus
• 31 days’ annual holiday (inclusive of Bank Holidays)
• BUPA Cashplan
• Enrolment into our pension scheme
• Continuous training and development
• Employee Assistance Programme
• Refer a friend reward scheme
• Health and wellbeing staff discount website through BUPA
Apply
